Frequently Asked Questions
Everything you need to know about your Bratz order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your Bratz account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our 'Bratz Fit' can sometimes be more contoured.
Are your products ethically sourced?
Yes, we are committed to responsible manufacturing. We partner only with factories that adhere to strict fair labor standards and environmental regulations.